Services to Support Your Business

Great  client service always begins with the basics - primarily the structure of the Client Service team as well as their alignment with their assigned customer(s).  This makes communication, service delivery and problem solving much more efficient and effective.    MHSG can help create this model for you.  We have many years of experience assessing, building and optimizing the client service model and experience for our clients.  

One key to a great and long-term partnership with a client and its customers is a good, efficient and productive process for implementing regular client Business Review sessions.  In addition to regular weekly and ongoing meetings, the client Business Review can serve as a great venue for measuring the health of the partnership and identifying future growth opportunities.   In designing your client Business Review process, MHSG will help identify the best audience, cadence and content to help ensure that your Business Reviews are successful.

In the healthcare market today, technology, products, and services are emerging and evolving at a rapid pace.  To remain competitive, organizations must continually assess client needs and have a multi-year strategy to ensure that technology is being optimized to the benefit of customers and patients.

Managed Health Solutions Group can partner with your organization to assess your technology and the market-competitive nature of your products and services.   We will work with you to develop a roadmap that will continue to drive your success for decades to come.  

Are you losing business to the 'newer' platforms with 'more bells and whistles'?  If so, the MHSG can help you today.

With the ever-increasing volume of new drugs and biologics in the pharma pipeline as well as the continued focus on affordable care, it is imperative that the manufacturer understands the system.   This includes the decision-making process for the payors, the Pharmacy & Therapeutics process, as well as the strategy for product launch.   MHSG can do a complete assessment of the current market for your new product and help develop a game plan that ensures a successful product uptake.  

Selling to today's healthcare market is very difficult.   With so many organizations and so many different business models, it's increasingly difficult for customers to make the best choice.  Whether a fully-integrated medical/pharmacy program, or one that is divided between multiple vendors, having a complete product offering, value statement and pricing options are keys to successfully growing your business.   MHSG can help you with a market assessment of current competitors as well as a complete Market Development plan to increase sales.

During the busiest times of the year, it is very important that you have sufficient leadership resources to help drive new business, product or process implementations.  Whether overseeing 1/1 readiness or designing and implementing a new network offering, MHSG can provide experienced and skilled leadership - even if needed only  temporarily.   Don't add new FTEs if not necessary.   Let us help.